How to Reduce DSO by 30% with Automated AR Collections in NetSuite

Many finance teams using NetSuite still rely on manual processes to manage accounts receivable. Collections are handled with spreadsheets and inboxes. Reminders go out late—or not at all. Payments trickle in unpredictably.

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The result? High days sales outstanding (DSO), slower cash flow, and time-consuming follow-ups.

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But it doesn’t have to be that way. With the right AR automation built specifically for NetSuite, mid-market companies are reducing DSO by up to 30%, without adding headcount or switching systems.

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Why DSO Stays High in NetSuite

NetSuite is a powerful ERP, but out of the box, it wasn't built to manage collections proactively. Here are some of the biggest gaps finance teams face:

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No centralized collections workflow: Follow-ups live in spreadsheets or personal inboxes, making it hard to track progress or prioritize accounts.
No automated segmentation: All customers get the same reminder cadence, regardless of risk profile or behavior.
Limited customer-facing tools: Customers may receive multiple invoices, from multiple entities, with no consolidated way to pay.
Manual cash application: Payments arrive but don’t automatically match to the right invoices, creating unapplied cash and inaccurate AR aging.

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These gaps create a slow, reactive collections process that drives up DSO and ties up working capital.

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How Automated AR Collections Fix the Problem

Centime's AR automation solution is embedded within NetSuite, so finance teams can manage collections from within their ERP—without duct-taping together spreadsheets, email threads, and bank portals.

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Here’s how automation changes the equation:

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1. Collections Campaigns by Customer Segment

Automatically group customers based on risk, balance, or behavior. High-risk accounts get tighter follow-up cadences and escalations. Reliable payers get light-touch reminders. Everything runs in the background.

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2. Automated Reminders and Escalations

Stop sending one-off emails. Centime triggers reminders at custom intervals—before and after due dates—and escalates unpaid invoices to the right team member when needed.

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3. Customer Payment Portal

Give your customers a branded portal where they can view all open invoices across entities, pay in a few clicks, and track payment history. This removes friction and improves on-time payment rates.

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4. Real-Time NetSuite Sync

Every activity—from invoice delivery to customer payment to dispute resolution—syncs back to NetSuite in real time. No duplicate entry. No reconciliation gaps.

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Real Results: DSO Down, Cash Flow Up

Mid-market NetSuite users who implement AR automation see measurable improvements:

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30% average reduction in DSO within months of implementation
70% less manual collections effort
Fewer write-offs and disputes, thanks to consistent reminders and full customer visibility

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*Performance metrics such as DSO reduction and decreased manual effort are based on internal Centime benchmarks and self-reported results from customers using Centime’s AR automation with NetSuite. Individual results may vary.

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Built for NetSuite

Centime is the most powerful embedded AR automation solution for NetSuite. Our native integration means you don’t need a patchwork of third-party tools or manual workarounds. Just faster cash collection, fewer errors, and complete visibility—all within the ERP you already use.

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Want to Reduce Your DSO?

If your AR team is still chasing payments manually, it’s time to rethink your process.

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Book a demo to see how Centime helps NetSuite users speed up collections, reduce DSO, and improve cash flow—without switching systems.

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**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network banks appears at https://www.intrafi.com/network-banks. The depositor may exclude banks from eligibility to receive its funds. IntraFi and ICS are registered service marks, and IntraFi Cash Service is a service mark, of IntraFi Network LLC.

^††3.0% Annual Percentage Yield (APY) as of 01/07/25. Deposit rate may adjust to current market rate and may change daily. Fees may reduce earnings.

*Centime is not a bank and is not authorized by any federal or state agency to engage directly in core banking activities.
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*All banking products and services available through Centime are provided by FNBO and are governed by the applicable agreements and related disclosures provided to you by FNBO. Member FDIC.
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‍*While Centime facilitates traditional banking activities (such as the acceptance of deposits or extensions of credit), these services are actually provided by our banking partner, FNBO.
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*Centime may provide support services to FNBO, as permitted by applicable law, to facilitate the delivery of its bank products and services.

**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network bank

How to Reduce DSO by 30% with Automated AR Collections in NetSuite

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