The #1 Mistake NetSuite Users Make with Customer Payments

You invested in NetSuite. So why are your customers still paying late?

NetSuite is one of the most powerful ERPs out there, but many finance teams unknowingly make a critical mistake when it comes to managing AR. It’s not about NetSuite itself—it’s about how companies set up and handle their payment processes within it.

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And that mistake? Not consolidating invoices across entities and making payments too hard for customers.

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If your customers are getting multiple invoices from different entities, struggling to figure out what they owe, or dealing with disjointed payment processes—you’re not just making AR harder on yourself. You’re making it harder for them to pay you on time.

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Here’s how to fix it.

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How This Mistake Slows Down Payments

Most NetSuite users don’t have a single, streamlined way for customers to pay—especially if they manage multiple entities. Instead, they:

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❌ Send separate invoices from each entity, forcing customers to track multiple due dates and payment methods.

❌ Expect customers to log into multiple systems to make payments.

❌ Manually follow up on overdue invoices instead of automating reminders and escalations.

❌ Have no customer-friendly payment portal that allows self-service payments.

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The result? More late payments, more manual work, and more cash flow uncertainty.

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What Happens When You Fix It

When NetSuite users integrate true AR automation into their workflow, everything changes:

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✅ Consolidated invoicing → Customers see all their outstanding balances across entities in one place.

✅ Branded customer payment portal → Instead of chasing payments, let customers log in, see what they owe, and pay in a few clicks.

✅ Automated reminders & escalation workflows → No more manual follow-ups at 7, 30, or 50 days overdue—late payers get automatically flagged.

✅ Seamless NetSuite sync → Everything posts back to NetSuite in real time without extra reconciliation work.

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The result? Faster payments, less AR busywork, and better cash flow visibility.

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How Centime Helps NetSuite Users Fix This Mistake

Centime integrates deeply with NetSuite to ensure your customers can easily see what they owe, pay in one place, and avoid confusion.

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With Centime’s AR automation, you get:

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🔹 A self-service payment portal branded for your business, where customers can view and pay invoices across entities in seconds.
🔹 Automated workflows to segment slow payers, escalate overdue invoices, and notify the right team members at the right time.
🔹 Consolidated invoicing so customers always get a clear, single view of their outstanding balances.
🔹 Seamless NetSuite integration so everything updates in real time—without manual intervention.

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Are You Making This Mistake? Let’s Fix It.

If your customers are getting multiple invoices, struggling to pay, or consistently paying late, it’s time to rework your AR strategy.

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See how Centime can help you automate AR, speed up payments, and simplify cash flow management in NetSuite.

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📅 Book a demo today.

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**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network banks appears at https://www.intrafi.com/network-banks. The depositor may exclude banks from eligibility to receive its funds. IntraFi and ICS are registered service marks, and IntraFi Cash Service is a service mark, of IntraFi Network LLC.

^††3.0% Annual Percentage Yield (APY) as of 01/07/25. Deposit rate may adjust to current market rate and may change daily. Fees may reduce earnings.

*Centime is not a bank and is not authorized by any federal or state agency to engage directly in core banking activities.
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*All banking products and services available through Centime are provided by FNBO and are governed by the applicable agreements and related disclosures provided to you by FNBO. Member FDIC.
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‍*While Centime facilitates traditional banking activities (such as the acceptance of deposits or extensions of credit), these services are actually provided by our banking partner, FNBO.
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*Centime may provide support services to FNBO, as permitted by applicable law, to facilitate the delivery of its bank products and services.

**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network bank

The #1 Mistake NetSuite Users Make with Customer Payments

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