Driving CentimePay Adoption: A Blueprint for Success

Launching a customer payment portal like CentimePay can transform how businesses manage payments, improve cash flow, and create a seamless customer experience. But like any significant change, successful adoption requires thoughtful planning and execution. Customers often stick to familiar processes, so it’s crucial to provide consistent reinforcement and support to help them embrace this new tool.

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This guide offers a step-by-step strategy to ensure CentimePay becomes an indispensable asset for your customers, based on real-world successes and best practices.

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1. Pre-Release Preparation

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Internal Alignment

Ensure every department—from sales to implementation and account management—is aligned on the benefits and changes CentimePay introduces. Clear and consistent communication across teams ensures that every customer touchpoint reinforces the value of this shift. When your entire organization is advocating for CentimePay, adoption rates are much higher.

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Targeted Planning

Identify high-risk customers or accounts that might resist change. Develop a proactive outreach strategy to address their concerns early. Addressing potential objections upfront builds trust and smooths the transition.

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2. Launch Kick-Off

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Announce CentimePay

Start your customer communications with a well-crafted announcement email introducing CentimePay. Highlight its key benefits:

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Simplified payment processes
Reduced administrative workload
Improved record-keeping and transparency

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Provide onboarding materials like FAQs, how-to guides, and videos to make the transition as seamless as possible.

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Encourage Auto-Pay Enrollment

Follow up with a second communication encouraging customers to enroll in Auto-Pay. Not every customer will adopt Auto-Pay immediately, but this outreach serves as an excellent opportunity to introduce CentimePay’s convenience and ease of use. Early adopters can serve as powerful advocates for your solution.

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Personalized Outreach

For customers with unique needs, prioritize tailored communication. Highlight how CentimePay simplifies payment workflows and addresses specific pain points. Personalized outreach fosters stronger relationships and helps overcome resistance.

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3. Activation and Go-Live

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Enable Automation Features

Turn on CentimePay’s automation features, such as:

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Automated invoice presentment
Payment reminders and updates
Workflow streamlining

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These features save time and enhance customer satisfaction by providing accurate, timely information.

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4. Ongoing Engagement

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Support Less Tech-Savvy Customers

Offer proactive support for customers who may find the new system challenging. Update payment details or settings on their behalf to foster goodwill and trust. Exceptional support can transform hesitant users into loyal advocates.

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Periodic Follow-Up Reminders

Keep CentimePay top of mind with periodic reminders about its benefits. For example, emphasize how it simplifies tax preparation with easily accessible payment records.

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Leverage Contract Renewals

Use contract renewals as a natural opportunity to revisit payment methods. Encourage—or incentivize—online payment adoption through CentimePay as part of the new agreement.

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5. Partner with Centime’s Success Team

Centime’s Customer Success team is here to guide you through every step of CentimePay adoption. From tailored rollout strategies to ongoing optimization, our experts ensure you achieve maximum impact.

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Whether you need hands-on assistance or strategic advice, partnering with our team can:

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Increase adoption rates
Streamline payment processes
Build lasting customer relationships

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Conclusion

By following these proven strategies, you can drive CentimePay adoption, streamline payment operations, and strengthen customer loyalty. A well-executed rollout not only benefits your customers but also reinforces your business’s commitment to efficiency and innovation.

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Need additional support? Reach out to your Centime Customer Success Manager today to get started on your CentimePay journey!

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Not a customer but interested in our AR customer portal? Book a demo today.

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**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network banks appears at https://www.intrafi.com/network-banks. The depositor may exclude banks from eligibility to receive its funds. IntraFi and ICS are registered service marks, and IntraFi Cash Service is a service mark, of IntraFi Network LLC.

^††3.5% Annual Percentage Yield (APY) as of 11/19/24. Deposit rate may adjust to current market rate and may change daily. Fees may reduce earnings.

*Centime is not a bank and is not authorized by any federal or state agency to engage directly in core banking activities.
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*All banking products and services available through Centime are provided by FNBO and are governed by the applicable agreements and related disclosures provided to you by FNBO. Member FDIC.
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‍*While Centime facilitates traditional banking activities (such as the acceptance of deposits or extensions of credit), these services are actually provided by our banking partner, FNBO.
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*Centime may provide support services to FNBO, as permitted by applicable law, to facilitate the delivery of its bank products and services.

**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network bank

Driving CentimePay Adoption: A Blueprint for Success

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