Centime Achieves Best-in-Class NPS® Rating in Recent Client Satisfaction Survey

In the ever-evolving landscape of business, one thing remains constant: the value of happy customers. At Centime, we've always placed the utmost importance on delivering exceptional service and unwavering support to our clients. Today, we're thrilled to share an exciting milestone that reaffirms our commitment to excellence – a brand-new Net Promoter Score (NPS) that sets a new standard for customer satisfaction in our industry.

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This remarkable milestone underscores our commitment to your satisfaction and loyalty. It's a moment of pride, a testament to our relentless pursuit of customer-centric solutions, and an affirmation of the trust you place in us. We're excited to announce our latest Net Promoter Score® (54), a score that surpasses the national average for B2B businesses and reinforces Centime's position as an industry leader in providing unparalleled financial solutions.

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In this blog, we invite you to discover what this score means for Centime, our valued clients, and the future of cash management and banking solutions – let's dive in!

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Centime's Impressive NPS Rating: A Beacon of Excellence

Before we delve into the details, let's clarify what an NPS rating is. Net Promoter Score is a metric that measures customer satisfaction and loyalty by asking a simple question: "How likely are you to recommend our products or services to others?" The score ranges from -100 to +100, with higher scores indicating higher customer satisfaction and loyalty.

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Centime's NPS rating of 54 makes it a standout in the AP, AR, and cash flow forecasting technology space. This stellar rating is a testament to Centime's dedication to providing outstanding service to its customers.

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On a Mission to Streamline Cash Management

Centime's all-in-one cash management platform helps businesses automate manual and tedious tasks traditionally associated with accounts payable, accounts receivable, and cash flow forecasting. By digitizing and streamlining these processes, Centime increases efficiency and productivity for finance teams across the United States. The platform is a game-changer for small-to-midsize businesses, allowing companies to operate more efficiently and effectively.

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Centime’s Commitment to Elevating Customer Experience

At the heart of Centime's success is its unwavering mission to deliver a best-in-class customer experience. BC Krishna, CEO and Founder of Centime, emphasizes this commitment, saying:

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"Delivering a best-in-class customer experience is our main objective at Centime, and seeing that reflected in our top-notch NPS results is truly validating."

-BC Krishna, Founder and CEO, Centime

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Many Centime customers appreciate Centime’s exceptional support after experiencing poor customer service from competitors in the past. This deep commitment to customer service sets Centime apart in the industry. Furthermore, Centime assigns a Customer Success Manager to each unique client. This customer-centric approach has not only resulted in high customer satisfaction but has also accelerated Centime’s growth.

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Centime's dedication to customer service is also evident in the feedback received from its customers. One of Centime's satisfied customers, Patrick Maguire, Controller at JobGet, attests to the platform's impact:

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‍"Centime has had a significant positive impact on the speed of our collections process while reducing our manual effort on follow-ups and phone calls. We have also benefited from excellent and ongoing customer support and new features released by the company."

-Patrick Maguire, Controller, JobGet

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Discover the Centime Difference

Centime's outstanding NPS rating is a reflection of its dedication to customer satisfaction and loyalty. If you're looking for comprehensive cash management and banking solutions that prioritize your success, you can try the solution for free to learn more about what sets the platform apart from competitors.

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In a world where exceptional customer service is a rarity, Centime strives to help businesses thrive and achieve their financial goals with comprehensive cash management solutions.

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**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network banks appears at https://www.intrafi.com/network-banks. The depositor may exclude banks from eligibility to receive its funds. IntraFi and ICS are registered service marks, and IntraFi Cash Service is a service mark, of IntraFi Network LLC.

^††3.5% Annual Percentage Yield (APY) as of 11/19/24. Deposit rate may adjust to current market rate and may change daily. Fees may reduce earnings.

*Centime is not a bank and is not authorized by any federal or state agency to engage directly in core banking activities.
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*All banking products and services available through Centime are provided by FNBO and are governed by the applicable agreements and related disclosures provided to you by FNBO. Member FDIC.
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‍*While Centime facilitates traditional banking activities (such as the acceptance of deposits or extensions of credit), these services are actually provided by our banking partner, FNBO.
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*Centime may provide support services to FNBO, as permitted by applicable law, to facilitate the delivery of its bank products and services.

**Deposit placement through ICS is subject to the terms, conditions, and disclosures in the applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (“SMDIA”) at any one destination bank, a depositor’s balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through ICS satisfies any restrictions on its deposits. A list identifying IntraFi network bank

Centime Achieves Best-in-Class NPS® Rating in Recent Client Satisfaction Survey

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